Apogee Architectural Metals
Apogee Enterprises, Inc. (NASDAQ: APOG), founded in 1949 and headquartered in Minneapolis, MN. Apogee is a growing, profitable company with annual revenues approaching $1.3 billion. It provides distinctive metal and glass solutions for enclosing commercial buildings, and glass and acrylic solutions for picture framing and display applications. Brands in the Apogee family are Alumicor, EFCO, Harmon, Linetec, Tru Vue, Tubelite, Viracon and Wausau. www.apog.com
Architectural Metals (Metals) is a segment within Apogee that is a provider of aluminum windows, curtainwall, storefront and entrance systems. We offer an integrated set of capabilities including design, engineering, extrusion, finishing, fabrication, and assembly.
Our market-leading brands offer solutions for a wide range of construction project types and sizes across the U.S. and Canada. We are known for our dependable on-time service, robust engineering capabilities, broad product portfolio, and industry-leading quality. Brands supported within the Metals segment include: Alumicor, EFCO, Linetec, and Tubelite.
Position Summary – As a Marketing Coordinator, this person manages the new customer entry and customer maintenance process for the Tubelite brand. This position is primarily computer-based, entering data into JDE (ERP software), maintaining and updating spreadsheets, etc. Other tasks in the Marketing and Sample field may be provided as needed by the supervisor/Manager.
This position requires close interaction with cross-functional team members in Sales, Finance, Transportation and more, as well as the rest of the Marketing and sample teams.
Key Responsibilities
New Customer Entry
Follow the new customer entry process SOPs, ensuring accurate customer data is entered in a timely manner.
Update the various customer tracking spreadsheets
Create a new customer entry in the JDE software, ensuring all data is available from the supplied CIS (Customer Information Sheet) form.
Documentation updates reflected in Egnyte platform
Work with sales, finance and transportation teams to resolve gaps in required customer information, and to ensure customers are added in a timely manner.
Manage sending of Price book and New Customer packets.
Troubleshoot error codes that may come up.
Complete required SOX Compliance documentation as it related to new customer setup.
Existing Customer Updates and Customer Termination
Update existing customer information or terminate customers following the SOPs, ensuring accurate data is entered in a timely manner.
Update the various customer tracking spreadsheets.
Update the JDE software where needed.
Place customers on/off hold as requested by Credit Department
Documentation updates reflected in Egnyte platform
Work with sales, finance and transportation teams to resolve gaps in required customer information, and to ensure updates are made in a timely manner.
Troubleshoot error codes that may come up.
Complete required SOX Compliance documentation as it related to existing customer edits.
Other Duties
Track new Tubelite poral registrations by filling out the tracking spreadsheet.
Capture incoming emails from customers and prospects into our customer email spreadsheet.
As department needs change, this position will require flexing into other tasks such as Price Book assembly, sample assistance, and more.
Experience & Skills
Education: High school diploma or equivalent
Experience: Experience working with CRM or ERM management preferred, but not required.
Required Skills:
Basic math and reading skills required
Excellent verbal and written communication skills
Ability to work in a fast-paced environment
Work Environment/Travel Requirements
Occasional exposure to manufacturing environment and noise
Extended periods of office work on a computer and in team meetings
Physical Requirements
This position has no travel requirements
Our Benefits
We care about and invest in our employees. We are proud to offer a comprehensive benefits package designed to support their well-being and foster professional development. Here is a glimpse of what you can look forward to if you join our team.
Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)
Incentive Plans
401(k) with employer contribution and match
Employee Stock Purchase Plan with employer match
Paid Time Off (Vacation and Sick Time)
Paid Holidays
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Wellness Program
Training and Career Progression
Apogee and our brands are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by state or federal law.
